| Step | Detail | Status |
|---|---|---|
| Possession dues | Final demand and maintenance deposit | Cleared |
| Snag inspection | 5 snags logged with photos | 4 of 5 fixed |
| Meter readings | Electricity and water at handover | Recorded |
| Document pack | Allotment, agreement, receipts, NOC | Ready |
| Possession | Keys and possession letter | Waiting on snags |
After-sales
Possession handover and after-sales software for builders
LoftRay After-sales checks dues, logs snags with photos and records possession and the document pack for each unit. After handover it runs the facility: helpdesk tickets with escalation, amenity bookings, maintenance billing, meter readings and AMCs, until funds are handed to the association. Commercial leases are managed here too.
Handover · Unit B-1204
Skyline Residences · Tower B
Who it’s for
Who uses LoftRay After-sales?
The people who answer for this part of the project, and what each of them gets from it.
CRM and handover team
Hands over each unit with dues cleared, snags fixed and the document pack complete.
Facility manager
Runs the helpdesk, amenities, meters, AMCs and maintenance bills from one place.
Leasing manager
Tracks commercial leases, escalations, renewals, invoices, late fees and deposits.
What it does
What does After-sales do?
Everything listed here works in LoftRay today.
Hand over each unit
Handover checklists, dues, snags with photos, possession and the document pack. Handover alerts reach buyers on WhatsApp from your own business number.
Run the helpdesk
Facility tickets with escalation, so complaints don’t sit unanswered. Your staff get an email when a ticket is escalated.
Bill maintenance
Maintenance billing, meter readings and AMCs for the building’s equipment. AMC contracts nearing renewal are flagged in the AMC register.
Book amenities
Residents book the clubhouse and other amenities.
Hand over to the association
Association funds are handed over with a record of what was collected.
Manage commercial leases
Leases with escalation, renewal and termination, plus invoices, late fees and deposits. Your staff get an email 90 and 30 days before a lease that hasn’t been renewed ends.
How it works
How After-sales works, step by step
Dues are cleared
Possession dues from Collections show what the buyer still owes.
The unit is inspected
The handover checklist is walked and snags are logged with photos.
Snags are fixed
Each snag is closed with a photo of the fix.
Possession is given
Possession is recorded and the document pack is handed over.
The facility runs
Maintenance billing, the helpdesk and amenities take over until the association does.
Questions
Questions about After-sales
Can snags be recorded with photos?
Yes. Snags are logged with photos during the handover inspection and closed when they are fixed.
Does LoftRay manage commercial leases?
Yes. Leases are recorded with escalation, renewal and termination, and LoftRay raises invoices, late fees and tracks deposits. Tenants have their own portal.
Keep reading
Related modules, tools and guides
See your own project in LoftRay
Tell us about your projects and we will set up a 30-minute demo with your towers and payment plans, not generic sample data.